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Shipping & Delivery Policy
1. Digital Products (Notion templates, e-books, spreadsheets)
| What happens? | Details |
|---|---|
| Instant delivery | The download link appears on the order-confirmation page and is emailed to you the moment your payment clears. |
| No shipping fees | Digital items are delivered electronically—no postage costs, customs duties, or waiting. |
| Can’t find the email? | Check spam / promotions folders. Still missing? Forward your order confirmation to hello@theorganizedmums.com and we’ll resend the link within one business day. |
| Link never expires | You can re-download your files anytime from the original email—handy if you switch devices. |
2. Physical Products (when offered)
Occasionally we launch limited-edition journals, printed planners, or merch. These terms apply to those items only.
| Step | What to expect |
|---|---|
| Processing time | Orders ship within 1–3 business days (Mon–Fri). During product launches or holiday sales, please allow up to +2 extra business days. |
| Shipping costs | Real-time carrier rates show at checkout. We pass them through at cost—no hidden mark-ups. |
| Transit estimates |
|
| Customs, VAT & duties | Import taxes or brokerage fees may apply when your parcel enters your country (e.g., orders under USD 800 usually clear duty-free into the US). These charges are set by your local government and are the buyer’s responsibility. |
| Carrier partners | We ship via UPS, DHL, USPS, or your local postal network, depending on destination and selected service. |
3. Tracking & Confirmation
- You’ll receive a tracking link the moment your order leaves the warehouse.
- It can take up to 48 hours for the first scan to appear—especially on weekends and public holidays.
- Delivery dates are estimates, not guarantees. Weather events, customs inspections, or carrier backlogs are outside our control.
4. Lost, Delayed, or Damaged Shipments
Delayed? If your tracking shows no movement for 7+ business days (domestic) or 14+ business days (international), email us.
Lost? After the carrier confirms loss, we’ll replace the item or issue a full refund—your choice.
Damaged? Email clear photos within 7 days of delivery so we can file a claim and reship at no cost.
Email subject line template: Shipping Issue – Order #12345
Please double-check your address at checkout. Once a parcel is in transit, rerouting may incur extra fees.
5. Questions or Special Requests?
We’re here to help you thrive, not just survive.
Email hello@theorganizedmums.com or tap the live-chat bubble. We reply within 1 business day.
